Privacy Policy

This Privacy Policy applies to and the mobile application, owned and operated by Infinite Knot, LLC (herein referred to as Contacts411). This Privacy Policy explains how information is collected, used and disclosed by Contacts 411 (“Contacts4 11,” “we,” or “us”) with respect to your access and use of our Application and Service, as described in our Terms of Service. Visit our website for details on how information is collected, used and disclosed, at (the “Website”).

  1. The Data We Collect Through the Application and the Service

    Contacts411 is a smart Contacts information update application. In order to provide this Service to you, we require that you submit to us your iOS device Contacts information, such as your contact names, U.S. landline and U.S. mobile phone numbers, email addresses and U.S. Postal address. Additionally, you will have the option to submit contact information that you collect that is not included in your Contacts app. Collectively this contact information is “Submitted Data”.

    We do not collect Submitted Data from your contacts (the “Contacts”), we only access Submitted Data just long enough to complete your requested update transactions and resolve any usage or billing questions. Your own contact information, as the app user (“the User Data”), is likely but not always included in the Submitted Data. Consistent with Apple iTunes App Store privacy requirements, the Contacts 411 app is unable to identify User Data and so will treat it as Submitted Data except when you agree to provide User Data to Infinite Knot in the manner described in Section 1, paragraph 5 of this Policy.

    When you download and use our Application on your mobile device, we automatically collect information on the type of the device you use and operating system version.

    We do not track, or ask for access to, any precise location-based information from your mobile device at any time while downloading or using our Application, however we will collect your IP address to help ensure the security of the licensed information that we provide to you.

    We do not track, or ask for access to, any precise location-based information from your mobile device at any time while downloading or using our Application, however we will collect your IP address to help ensure the security of the licensed information that we provide to you.

    The Service and Application described in the Terms of Service may also collect certain information automatically, including the type of device you use, the IP address of your mobile device, information about your mobile operating system or browser, and information about the way you use the Service and Application. We collect this information to better understand how our users interact with the Service and Application, and how we might improve such interactions.

    Likewise, in order to provide the Service (which involves updating the contact data you already have for your contacts) we may access, temporarily store and maintain references to the Submitted Data. We may do so, for instance, as a feature of the Service to notify you when additional data about your contacts becomes available, or to permit you to access your Submitted Data so that you may restore it, at your preference and only with your permission.

    If we should determine in the future to store and maintain any of your Submitted Data, we will send you an advance notification to provide you with the opportunity to delete your contacts from the Service.

  2. How We Use the Data You Submit To Us

    We use your Submitted Data to provide you with the Service described in the Terms of Service, or described and consented to by you through our Application interface or other communications between you and us. If you are a user of our Application or Service and you’ve given us your User Data, we also may contact you regarding the Application or Service – we may, for instance, from time to time ask for your feedback on the Service, send you surveys, or send you information to keep you updated on what’s going on, including new features, offers and updates.

    We may additionally request directly from you your own contact information for use in product improvement and marketing activities, including asking for your feedback on the Service, sending you surveys, and sending you information to keep you updated on what’s going on, including new features, offers and updates.

  3. How We Obtain the “Returned Data”

    We license contact information about people from the highest quality, most reputable data licensing companies, who have warranted to us that they obtain data only through legal and ethical methods. As evidenced by our business model, we believe that users should have appropriate control and transparency regarding how data about them is used, and we seek that our partners and licensors uphold the same high standards.

  4. “Returned Data” Privacy and Use Limitations

    Neither the data licensing companies we work with, nor Contacts 411, is a “ consumer reporting agency,” and neither supply data that constitute “ consumer reports” as those terms are defined by the Fair Credit Reporting Act, 15 U.S.C. 1681 et seq. (“ FCRA”). Accordingly, Contacts411 hereby notifies you that Contacts411 data should not be used in whole or in part as a factor in determining eligibility for credit, insurance, employment or another purpose in connection with which a consumer report may be used under the FCRA. Specifically:

    1. You are not authorized to use any of the information received from Contacts411 to determine, in whole or in part, an individual’s eligibility for any of the following products, services or transactions:

      1. credit or insurance to be used primarily for personal, family or household purposes;

      2. employment purposes;

      3. a license or other benefit granted by a government agency; or

      4. any other product, service or transaction in connection with which a consumer report may be used under the FCRA or any similar state statute, including without limitation apartment rental, check-cashing, or the opening of a deposit or transaction account;

    2. You are not authorized to use any of the information you receive to take any “ adverse action,” as that term is defined in the FCRA. Contacts411 supplies no data or information that is governed by the Gramm-Leach- Bliley Act (15 U.S.C. § 6801 et seq.) and its implementing regulations; or the Driver’s Privacy Protection Act (18 U.S.C. § 2721 et seq.) and related state laws.

  5. Opt Out of Information Sharing

    If you are a consumer who wishes to unsubscribe from our current Service, you may do so by sending us an email at, requesting to opt-out. Should you do so, contacts of yours who may wish to obtain your information will not be able to do so, unless you opt-in to the service or permit such access in another way, through other functionality we reserve the right to provide.

    We may also send you service related email announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email or text message. You do not have an option to opt out of these emails, which are not promotional in nature.

  6. Delete Your Contacts

    We do not currently store your Submitted Data on our systems, except briefly to process your requests and provide you with Returned Data. However, we may in the future store the Submitted Data (or your Returned Data) on our systems at your request, as necessary to provide you with additional features or functionality. If we do so, we will provide you with a means to delete your Submitted Data from our Service. We will notify you of such means through an email, a posting to our website or through our Service. Please note that in that event, such deletion shall only serve to delete the actual bits and bytes of information that you have submitted to us, from your contact lists: we will retain those contacts’ information to the extent that we independently received and maintain them for other users or licensors. Beyond use of your contact information for the purpose of completing your Contacts 411 transactions, we will retain and use those contacts’ information only as absolutely necessary to comply with our legal obligations, resolve disputes, and enforce our general business agreements while remaining respectful of your contact information.

  7. How We May Share and Store Your Submitted Data

    We disclose your Submitted Data to employees, contractors and service providers in order to provide the Application and Service to you. For instance, we may provide your Submitted Data to entities providing server and hosting support, tech support, customer support, or data updating. These entities are authorized to use your Submitted Data only as minimally necessary to provide their licensed services to us.

    If you are a user of our Application or Service, we may disclose your information to employees, contractors and service providers that help us provide the Application and Service to you, or to communicate with you. This may include email service providers, data updating services, or entities that provide us and you with customer, technical or billing support and similar services.

    In no event will we rent, lease or sell your contact information or your Submitted Data to anyone. We will share your Submitted Data with third parties only in the ways that are described in this Privacy Policy.

    In addition, we reserve the right to disclose your contact information or your Submitted Data in the following unlikely circumstances:

    1. in response to a subpoena, bankruptcy proceedings, court order or other governmental request, in which case we will, as law and exigencies permit, provide you with notice and an opportunity to object;

    2. where we believe in good faith that disclosure is reasonably necessary to protect the property, rights or safety of any person.

  8. Website Visitors

    Our website is at (our “website”). Like most website operators, Contacts 411 collects non-personally identifying information that web browsers and servers typically make available, such as the browser type, language preference, referring site, IP address and the date and time of each site visit. We will collect non-personal information to better understand how our visitors use the Contacts 411 App, Service and website, and to prevent fraud or other inappropriate use of our website. From time to time, we may use or share non-personally identifying information in the aggregate (e.g., to analyze or share information about the usage of our website or the Service).

  9. Protection of Certain Personally Identifying Cookies

    We and our advertising and analytics service providers use technologies such as cookies, tags, and scripts to: analyze trends, administer the website, track users’ movements around the website, and gather demographic information about our user base as a whole. We may receive reports based upon the use of such technologies by these companies on an individual and aggregated basis.

    A cookie is a string of information that a website stores on a visitor’s computer and that browser provides to the website each time the visitor returns. We may use cookies on the Website to help us identify and track visitors, their usage of our website, and their website access preferences, and to send you retargeted ads when you visit other websites. Website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our website. However, if you do so, certain features of the website may not function properly without the aid of cookies.

    We use mobile analytics software to allow us to better understand the functionality of our Application on your phone and certain uses of our website. This software records marketing and product information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded. We do not link the information we store to any of the Submitted Data.

  10. Security of the Data We Maintain

    Maintaining the data we possess or retain for you in a secure manner is of paramount importance to us. We therefore generally employ, in various forms and combinations, firewalls, physical and technological protections and barriers to access, and encryption and/or hashing techniques to protect data. However none of these techniques – nor any other – is foolproof in safeguarding data, and we cannot guarantee that any data submitted to us cannot or will not be accessed in an unauthorized manner despite our best efforts to do so.

  11. Data Inquiries

    Contacts 411 will thoroughly address any inquiries regarding the security of supplied contact data. Contacts 411 will, in a timely fashion, investigate any inquiry by you or your contacts to determine the source of data disputed by you or affected consumers and detail the procedures and timing for resolution. The dispute resolution process may include researching, documenting and disclosing use of public records and commercially available data that may contain errors while still complying with all laws and regulations regarding consumer rights of access and correction, as applicable. Public record data, at times, is entered or processed with errors and cannot, and is not, warranted by Contacts 411 to be free from defect. You should not rely on such data to be definitively accurate, and any such inaccuracy, documented through normal product use or the inquiry process, cannot be used for adverse action or declination of services against Contacts 411.

  12. Business Transfers

    If Contacts 411, or substantially all of its assets, were acquired, or in the unlikely event that we go out of business or enter bankruptcy, your transaction history and other information you have provided to us would be one of the assets transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Contacts 411 may continue to use your personal information as set forth in this policy. You will be notified via email, text message or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

  13. Links to 3rd Party Sites

    Our website includes links to other sites whose privacy practices may differ from those of Contacts 411 (e.g. Apple). If you choose to submit personal information to any such websites, your information would be governed by their published privacy policies. We encourage you to carefully read the Privacy Policy of any such websites that you choose to visit.

  14. Social Media Features and Widgets

    Our website may incorporate Social Media features (“Features and Widgets”), such as a Facebook Like button, a Twitter button or interactive mini-programs. Features and Widgets, if incorporated, may collect your IP address, the page or pages you visit on our website, and a cookie to enable the Feature to function properly. Features and Widgets are either hosted by a third party or hosted directly on our website. Your interactions with these Features and Widgets are governed by the Privacy Policy of the companies providing them.

  15. Privacy Policy Changes

    Although most changes to our Privacy Policy are likely to be minor, we may change this Privacy Policy from time to time and in our sole discretion. If we make any material changes we will notify you by email, text message), or by means of a notice on our website prior to the change becoming effective. We encourage visitors to periodically check this Policy as contained in our Application, or our website page that presents this Policy, for any changes to its Privacy Policy. Your continued use of this site, the Service and the Application after any change in this Privacy Policy will constitute your acceptance of such change.

  16. Questions

    If you have any questions about this Privacy Policy you may contact us at or through our mailing address listed below.

    Contacts 411
    P.O Box 244
    Newton, MA 02464-0002